Return & Refund Policy

Effective Date: April 1, 2026

1. RETURN POLICY

At Maple Herbs Worldwide, your satisfaction and shopping experience is important to us. Due to the sensitive nature of the health and wellness products, we maintain strict quality, hygiene and safety standards. Hence, all products once delivered are non-returnable, unless wrong or incorrect product(s) are delivered.

Kindly report all discrepancies to us within 1 business day (24 business hours) of the delivery of the order. You can inform us through a phone call, chat or support email. Customers will be asked to provide documentary evidence (unboxing images or unboxing video), in case of wrong products received. Our team will verify the requests made by the customer within 24 (twenty-four) business hours from the time of receipt of the complaint. Once the claim is verified as genuine and reasonable, Mapleherbs.shop will facilitate prepaid return pickup for the wrong product delivered. Please ensure, however, that the product is sealed and the tags, boxes and other packaging remain intact, before handing over the incorrect item to our return pickup executive.

Return policy will strictly not be valid/ entertained/ facilitated for such cases –

·       Discrepancy reported after 1 business day (24 business hours) of delivery

·       Unapproved returns

·       Personal care items (for hygiene reasons)

·       Used/unsealed/tampered ingestible or topical product(s)

·       Ordered by mistake

 2. REFUND POLICY

Customers are eligible for FULL REFUND/REPLACEMENT only after successful review of your discrepancy claim and approval by our team, in case of a damaged product. In case you receive wrong or incorrect product(s), you will be offered with choices of FULL REFUND / REPLACEMENT. REPLACEMENT (IF APPLICABLE) WILL BE PROCESSED WITHIN 5 BUSINESS DAYS AND REFUND (IF APPLICABLE) WILL BE PROCESSED ONCE WE RECEIVE THE PRODUCT(S) IN ITS ORIGINAL CONDITION. You can check your refund status at any time on your order detail page. If you have paid by Credit Card / Debit Card / Net Banking / Digital Wallets, then refund will go back to the original mode of payment and it may take up to 5-7 business days to reflect.

3. POLICY VIOLATIONS

Misuse / abuse of our REFUND POLICY will result in NO REFUND and /or permanent account suspension.

Examples include, but not limited to-

·       False claims of non-delivery or product defects

·       Submitting duplicate or multiple refund requests

·       Returning used or damaged items

·       Engaging in fraudulent chargeback attempts

Right to modify policy

Submitting a return, refund or replacement request does not guarantee approval. Mapleherbs.shop reserves the right to limit, deny, or modify Return & Refund Policies at any time.

Contact Us to submit your Return request

Email: support@mapleherbs.com

Phone: +1 510-417-6067 (Monday to Friday, 10 am - 5 pm PST, excluding holidays)